Enter a Customer's Revolving Terms & Conditions

• Accounting > Revolving Receivables > Enter a Customer's Revolving Terms and Conditions

If Account Comments were entered for this customer via Customer Settings, the Comments button is active. When you click the Comments button, you access the read-only Customer Credit Comments window.

Specify the code of the new revolving plan being established or existing revolving plan to be edited. You can click the Search button to select a code from the Read-Only Lookup Window. Note that the lookup window displays only those plans that are available to the customer based on the state, store, customer age, etc.  

The system ensures that a master revolving plan exists for a customer whenever any revolving plan is created, provided you are using the Master Plan feature. If you indicated a revolving plan in the Master Plan field of your Revolving Receivables Control Settings, and you do not select the master plan's code in this field, the system automatically selects it for you when you Save your changes on this screen.

For existing plans, the date that the plan was activated for this customer displays. For new plans, today's date populates the field. You cannot edit this field.

For new plans, the default is the lowest minimum monthly payment allowed as set in the Calculate MMP field of Revolving Payment Plan Settings. Plans can be edited here as follows:

• Using A Percentage - cannot be changed

• As a Fixed Term - can be changed

• Per Sales Order - cannot be changed

• Using a Fixed Table - can be changed but note that this may be overridden by subsequent purchases

• As a Fixed Amount - can be changed.

• Per Sales Order Using a Fixed Term - cannot be changed

For existing customer plans, the MMP amount can be edited for fixed term, fixed table, and fixed amount plans only. The amount you enter here cannot exceed the balance due. If you change the MMP for a fixed amount plan, the system issues a reminder message stating that subsequent purchases may override the new amount you entered.

This field is inactive for plans that calculate the MMP based on a fixed term or on fixed MMP table settings. If the plan calculates the MMP using a percentage (of the plan balance), the percentage from the plan settings defaults here. You can edit this field to establish a different percentage rate for this customer's plan.

For Per Sales Order Using a Fixed Term plans, the number of term months is displayed from the Revolving Payment Plan Settings and cannot be edited.

Use this optional field to specify the insurance purchased with this revolving plan. The code you enter is used when insurance premiums for the plan are calculated. To access a list of insurance codes, click the Search button and select from the Read-Only Lookup Window.

Entry in this field is evaluated against the cutoff age, if any, established in Revolving Receivables Insurance Code settings. If the age has been exceeded, the insurance plan is not available for selection for this customer. If no date of birth was entered for the customer and the insurance plan has an established cutoff age, that insurance plan is unavailable for selection for the customer.    

If insurance has already been associated with the selected plan for this customer, the code displays here. You can edit or remove the insurance for existing plans if the Change or remove insurance on a customer's revolving plan is checked in your extended security settings.

If Revolving Terms and Conditions; Apply Insurance to all Plans is checked in your security settings and you edit or remove the insurance for an existing plan, your changes are applied to all plans for that customer.
If the Insurance Required field is enabled in your Revolving Receivables Control Settings, you cannot remove insurance from an existing plan. If you are editing a plan without insurance, you must add it in order to save your changes.

If you add, change, or remove insurance from a plan in this routine, the system offers the option to print the appropriate insurance form when you click the Save button. (See Save below.)

• Change Customer Address

• View Revolving Payment Plan - Select this option to view a read-only version of the Revolving Receivables Payment Plans routine.

• Close Reason

• Payment Agreement - In order to access this option, the Payment Agreement check box in the General tab of Revolving Payment Plan Settings must be checked.

• Add Attachments

• Edit Attachments

• View Attachments

When you click the Save button additional prompts can appear, depending on whether you edited the Insurance field.

• When you click the Save button after adding or changing the insurance code, the system asks Do you wish to print an Insurance Letter? Yes No  Click Yes to print the letter via enhanced laser printing.

• When you click the Save button after removing insurance from the plan, the system asks Do you wish to print an Insurance Cancellation letter? Yes No  Click Yes to print the letter via enhanced laser printing.

To remove a customer's active plan, click the Delete button. Plans with a balance due greater than zero cannot be deleted. Zero balance plans with a corresponding pending plan also cannot be deleted. Once you click the Delete button, the system prompts for confirmation that you want to delete the plan.