Credit Application Entry

Access

Tabs:  Personal, Residence, Employment, Reference, Miscellaneous

Use this routine to enter or update a credit application for a customer. This screen is accessed via the Request Credit Information routine, in which you specify the customer applying for credit. You can also access this screen via the Credit Request Review Screen. Information on the specified customer appears in the header area of this screen. Use the Personal, Residence, Employment, Reference, and Miscellaneous tabs to collect information for the primary applicant, and also for the co-applicant/co-signer, if any.  

This program displays customer information as it appeared at the time the application was entered into the system. If you re-access an application and the customer's record in the Customer Settings was updated in the meantime, the application does not reflect the changes.

This process generates credit request comments each time you create a credit application or access an existing one.

When entering a credit application, the system prevents you from entering a date more than 100 years in the past.

You can access this screen via the Enter a Sales Order process but you cannot access the sales order process from this screen.

Header Area

The header area contains information on the selected applicant, co-applicant, or co-signer. The same information appears in the header area of each tab in the routine, and you cannot edit this information within this routine.

Customer Number, Name, AddressThe customer code, name, and address display from the Request Credit Information routine.  

Personal

Depending on your Credit Application Control Settings, your entry in each of the following fields is optional, mandatory, or can be skipped (not needed).  

Social Security #, Social Insurance #The field label "Social Security #" displays when processing with the United States as your "home" country, or displays "Social Insurance #" when processing with Canada as your domestic country.

Enter the applicant's social security/insurance number. You must specify a 9-digit number. Note that this program does not display the entry as a masked number.    

Date of BirthEnter the applicant's date of birth. If the age of the applicant calculates to less than 18 years, a warning message appears and you must enter a different date.

Driver's LicenseEnter the applicant's driver license number.  You can enter up to 25 alphanumeric characters.  

GenderUse this field to specify the gender of the applicant.  If you click on the Arrow button, a list of options appears.

Marital StatusUse this field to specify the marital status of the applicant.  If you click on the Arrow button, a list of options appears.  

Additional Applicant

Use these fields to indicate if you are entering/maintaining an application for additional applicants.

Co-applicant

Co-signer

When a co-applicant or co-signer is removed from the credit application all financed sales orders are placed on C4 credit hold.

The following applies if the "Customer Entry - Warn if Primary Email exists for other Customers" setting is checked in the Customer tab of Point of Sale Control Settings: If an email address is added or changed, the new email address is checked to determine if it has been assigned to any other customer account as a primary email address. If the email address already exists, a warning message appears that can be dismissed.

CheckingTo indicate the customer has a checking account, check the box at this field.  Otherwise, leave the field blank.

SavingsTo indicate the customer has a savings account, check the box at this field.  Otherwise, leave the field blank.

# of DependentsEnter the number dependents for the applicant.  You can enter any number from 0 to 99.

EmailEnter the applicant's e-mail address.  You can enter up to 50 alphanumeric characters. Your entry must conform to the standard e-mail format (XX@XX.XX).

The following applies if the "Customer Entry - Warn if Primary Email exists for other Customers" setting is checked in the Customer tab of Point of Sale Control Settings: If an email address is added or changed, the new email address is checked to determine if it has been assigned to any other customer account as a primary email address. If the email address already exists, a warning message appears that can be dismissed.

 You can only edit files attached to the credit application.  You can view attachments linked to the primary applicant’s Customer Settings and credit application.  

A paperclip icon displays next to the Help button. If file attachments exist for the primary applicant’s customer record and/or credit application, the icon appears in bold. Otherwise, the icon is inactive (dimmed).

Residence

Depending on your Credit Application Control Settings, your entry in each of the following fields is optional, mandatory, or can be skipped (not needed).  

Current

Type

Home Phone, Cell Phone

Resided SinceEnter the date on which the applicant began living at their current residence.

Mortgage Company/LandlordUse this field to enter the name of the mortgage company or landlord to whom this applicant's current mortgage/rent is paid.

Mortgage BalanceEnter the applicant's mortgage balance.  You can enter any whole dollar amount greater than or equal to zero, with a maximum of 8 digits, no decimal.

Home ValueEnter the value of the applicant's home.  You can enter any whole dollar amount greater than or equal to zero with a maximum of 8 digits, no decimal.

Monthly PaymentEnter the applicant's monthly mortgage payment. You can enter any whole dollar amount greater than or equal to zero with a maximum of 8 digits, no decimal.

Previous

Address 1Enter the address of the applicant's previous residence (if any).  You can enter up to 30 alphanumeric characters.

Address 2Enter the address of the applicant's previous residence (if any).  You can enter up to 30 alphanumeric characters in addition to the characters you entered in the Address 1 field.

Zip CodeEnter the zip code of the applicant's previous residence (if any).  You can enter up to 9 characters. If the zip code you enter exists in the system, the associated city and state default.  If the zip code you enter does not exist in the system, a warning message appears but you can proceed.  Note that you cannot use this screen to create new zip codes.

CityEnter the city of the applicant's previous residence (if any).  You can enter up to 20 alphanumeric characters.

StateEnter the two-character state abbreviation of the applicant's previous residence (if any).  

Resided FromEnter the date on which the applicant began living at their previous residence.

ToEnter the date on which the applicant ceased living at their previous residence.  The date you enter here must be equal to or greater than the Resided From date.

Employment

Depending on your Credit Application Control Settings, your entry in each of the following fields is optional, mandatory, or can be skipped (not needed).  

Current

StatusUse this field to indicate the employment status of the applicant. Click the Arrow button and select the status from the drop-down list. Depending on the Credit Employment Status Settings for the selected status and your Credit Application Control Settings, entry in the fields on the Employment tab of the application may be required.

Job TitleEnter the applicant's job title.  You can enter up to 25 alphanumeric characters.

EmployerEnter the name of the applicant's employer.  You can enter up to 30 alphanumeric characters.

Address 1Enter the first address line of the applicant's employer.  You can enter up to 30 alphanumeric characters.

Address 2Enter the second address line of the applicant's employer.  You can enter up to 30 alphanumeric characters in addition to the characters you entered in the Address 1 field.

Zip CodeEnter the zip code of the applicant's employer.  You can enter up to 9 characters. If the zip code you enter exists in the system, the associated city and state default.  If the zip code you enter does not exist in the system, a warning message appears but you can proceed.  Note that you cannot use this screen to create new zip codes.

CityEnter the city of the applicant's employer.  You can enter up to 20 alphanumeric characters.

StateEnter the two-character state abbreviation of the applicant's employer.  

PhoneEnter the phone number of the applicant's employer.  You must enter 10 numeric characters.

Employment DateEnter the date on which the applicant began working at their current job.

IncomeEnter the applicant's income.  You can enter any whole dollar amount greater than or equal to zero with a maximum of 8 digits, no decimal.

Income Indicator

Previous

Job TitleEnter the applicant's previous job title.  You can enter up to 25 alphanumeric characters.

EmployerEnter the name of the applicant's previous employer.  You can enter up to 30 alphanumeric characters.

Address 1Enter the address of the applicant's previous employer.  You can enter up to 30 alphanumeric characters.

Address 2Enter the address of the applicant's previous employer.  You can enter up to 30 alphanumeric characters in addition to the characters you entered in the Address 1 field.

Zip CodeEnter the zip code of the applicant's previous employer.  You can enter up to 9 characters. If the zip code you enter exists in the system, the associated city and state default.  If the zip code you enter does not exist in the system, a warning message appears but you can proceed.  Note that you cannot use this screen to create new zip codes.

CityEnter the city of the applicant's previous employer.  You can enter up to 20 alphanumeric characters.

StateEnter the two-character state abbreviation of the applicant's previous employer.  

PhoneEnter the phone number of the applicant's previous employer.  You must enter 10 numeric characters.

Employed FromEnter the date on which the applicant began working for their previous employer.

ToEnter the date on which the applicant ceased working for their previous employer.  The date you enter here must be equal to or greater than the Employed From date.

Reference

Use this tab to enter information for the applicant's references.  You can enter up to 99 references.  

NameEnter the name of the applicant's credit reference.  You can enter up to 30 alphanumeric characters.

TypeEnter text describing the type of reference being entered, for example, Personal, Business, etc.  You can enter up to 15 alphanumeric characters.

PhoneEnter the phone number of the applicant's credit reference.  You must enter 10 numeric characters.

Address 1Enter the address of the applicant's credit reference.  You can enter up to 30 alphanumeric characters.

Address 2Enter the address of the applicant's credit reference.  You can enter up to 30 alphanumeric characters in addition to the characters you entered in the Address 1 field.

Zip CodeEnter the zip code of the applicant's credit reference.  You can enter up to 9 characters. If the zip code you enter exists in the system, the associated city and state default.  If the zip code you enter does not exist in the system, a warning message appears but you can proceed.  Note that you cannot use this screen to create new zip codes.

CityEnter the city of the applicant's previous employer.  You can enter up to 20 alphanumeric characters.

StateEnter the two-character state abbreviation of the applicant's previous employer.  

After you enter information for each reference, click the Add button to update the grid.  The grid displays the Name, Type, and Phone number of each reference added.

Miscellaneous

Use this tab to enter miscellaneous information on the applicant, including the applicant's military service (if any).

RankEnter the applicant's military rank.  You can enter up to 20 alphanumeric characters.

BranchEnter the applicant's branch of service.  You can enter up to 20 alphanumeric characters.

Service Comp DateEnter the date on which the applicant began their military service.

ETS DateEnter the date that the applicant's service in the military ended (that is, estimated time of separation (ETS)).

Commanding Officer

NameEnter the name of the applicant's commanding officer.  You can enter up to 30 alphanumeric characters.

PhoneEnter the phone number of the applicant's commanding officer.  You must enter 10 numeric characters.

When you finish entering the application information, click the Save button to process this credit request. If you are set up to transmit to the credit bureau, the program sends the application data to the bureau for the purposes of obtaining a credit report.