Payment Processing FAQs

To activate the cash drawer feature, check the box at the Use Cash Drawers field in POS Bar Code Control Settings. You can set up your cash drawer using Cash Drawer Settings.

Daily Cash Balancing
For daily cash balancing, you use the Balance a Cash Drawer process to balance each cash drawer at the end of a business day or shift.  You can then use the Report Cash Drawer Balancing Totals routine to manually tally dollars activity.

 If you are NOT balancing cash drawers, the system purges the cash receipts data needed to run the Report Cash Drawer Balancing Totals during the Generate Daily Reports process. If you did not print the cash balancing report prior to or along with the Daily Reports, you can instead run the Report Daily Receipts Register.

Daily Cash Receipts
Daily Cash Receipts consists of payment details on all transactions, at all cash drawers, in all locations. The Report Daily Receipts Register option prints as part of the End of Day process (and can also be run on-demand). The register includes summarized totals by payment types, locations, and banks (where daily deposits will be made). An additional page includes a general ledger summary of activity.

If you have only one cash drawer at each store, you may not need to process Cash Balancing. Instead, you can use the Report Daily Receipts Register to balance out the sole cash drawer at a location.

Exit out of the Balance a Cash Drawer routine and leave the drawer out of balance, so that the system-calculated totals and operator-entered totals are written to a suspense file. You then must use the Balance Approval by Manager routine to correct and/or approve and close the cash drawer.

If you have not done so already, run the Report Cash Balancing Exceptions routine and review the report. The first section of the report lists Unassigned Transactions that were not assigned to a cash drawer either because they were outside the time range for which the cash balancing was run, or the cash drawer was never balanced.

The second section of the report, Suspense Cash Drawers, lists all transactions where the operator/cashier exceeded the number set in the Number of Tries field (Cash Balancing Control Settings) during Blind Cash Balancing and the transactions therefore need to be approved by a manager.

Use the Enter a Customer Payment/Refund/Gift Certificate routine to fix the error. Be sure to use the same payment type (for example, cash).

If making the correction on the same day the error occurred:

1. Enter the customer number then on the Order Deposits tab, enter or lookup the order number.

2. Enter a negative post for the difference in the deposit amount.

If making the correction on a day after the error occurred:

Back-date the negative post to the previous day. Note, however, that Blind Cash Balancing is always based on the system date (the day you actually post the correction). To see the correction based on the transaction date, use the Report Daily Receipts Register, in which you can run the report by transaction date instead of system date..

If the payment has been posted in STORIS but does not show on the credit card provider's system, you can use the Enter a Credit Card Payment Update routine to adjust the customer's credit card account without affecting STORIS. When the  electronic authorization is obtained using this routine, only the customer's credit card account is updated. STORIS orders/deposits are not updated.

You can use either of the following two routines to apply payments to an order after the initial order entry in Sales Order Entry:

• Enter a Customer Payment/Refund/Gift Certificate

• Enter a Customer Payment

You can use the Complete the Delivery Manifest Process routine to apply a COD payment to an order that is on a manifest. When you indicate the Document number, you can select Payment at the Action field, provided there is a balance due on the order. The Payment Summary Window displays, where you can apply payments received for the order.