Report Service Orders with Service Dates in Jeopardy
(Service Broken Promises Report)
Access
This report lists service orders, by vendor, for which parts will not be available by the scheduled service date indicated on the orders. You can run the report for specific vendors, service locations, and/or service routes.
The output of this report may be affected by Regional Processing restrictions. That is, you can inquire only about customers and locations to which you have access.
For sales orders, use the Report Sales Orders with Delivery Dates in Jeopardy routine.
VendorThis field is used to indicate the vendor or vendors to be included in this report. One, multiple, or all vendors may be selected. To report on a single vendor, enter the vendor code or click the Search button and use the Vendor Cross Reference to locate a vendor code. To create a specific list of vendors for this report, use the Multiple Vendor Selection screen available from the Action button. To report on all vendors, leave the field blank.
Service LocationEnter the locations you want to include in this report. If you know the code of the location, enter it directly. If you click on the Arrow, you can choose a location from the list that appears. If you select Multiple Locations from the list, you access the Multiple Locations Selection Window, from which you can choose one or more locations. You can also access the Multiple Locations Selection window if you click on the Action button. If you click on the Search button in the Multiple Locations Selection Window, you access the Multiple Selection Lookup Window. Use this window to select all locations (that is, all locations available to you) by clicking on Select All.
At this and any other Location field, the locations you see (that is, the list of locations available to you) may be affected by Regional Processing restrictions.
Service RouteThis field is used to indicate the service route or routes to be included in this report. One, multiple, or all service routes may be selected. To report on a single service route, select a specific route code from the drop-down list. To create a specific list of service routes for this report, use the Route Entry screen, available from the Action button. To report on all service routes, leave the field blank.
Send Output toThe output destination of the report displays. To change the output destination, click on the Actions button and select Output Settings.
Export PathIf you select either the Personal Report Viewer (PRV), Excel Export, or ASCII Export, this field displays the pre-set computer drive and folder location to which the system exports the report data. You cannot edit the export path using this process.
Once the run-time options have been selected, choose Run to produce the report.