The output of this report may be affected by Regional Processing restrictions. That is, you can inquire only about customers and locations to which you have access.Customer > Customer Service > Service Views and Reports > Service Reports > Report Reinstated Service Orders
This report displays all reinstated service orders.
The output of this report may be affected by Regional Processing restrictions. That is, you can inquire only about customers and locations to which you have access.
Enter the regions to which you want to restrict this report's output. To access this field ,
Regional Processing must be active (via the Regional Processing field in the General System Control Settings),
you must not be restricted to any store or list of locations, via the Location Restrictions tab When a routine is too large to fit on one screen, it is separated into one or more tabs, so called because they resemble the tabs on filing folders. in the Create a User (Staff) file , and
the Location prompt on this screen must be blank.
Service LocationEnter the locations you want to include in this report. If you know the code of the location, enter it directly. If you click on the Arrow, you can choose a location from the list that appears. If you select Multiple Locations from the list, you access the Multiple Locations Selection Window, from which you can choose one or more locations. You can also access the Multiple Locations Selection window if you click on the Action button An outlet to additional routines and functions. Identified by a blue button with a white ellipsis, Action buttons appear next to fields.. If you click on the Search button in the Multiple Locations Selection Window, you access the Multiple Selection Lookup Window. Use this window to select all locations (that is, all locations available to you) by clicking on Select All.
At this and any other Location field, the locations you see (that is, the list of locations available to you) may be affected by Regional Processing restrictions.
Employee TypeSelect Service Coordinator to base the report on the service coordinator (responsible for coordinating and scheduling the service call). Select Service Technician to base the report on the service technician (responsible for the repair).
EmployeeThis field is used to indicate the employee or employees to be included in this report. One, multiple, or all employees may be selected. To report on a single employee enter the specific staff code of the service coordinator or service technician (based on the Employee Type selection), or click the Search button to select from the list. To create a specific list of employees for this report, use the Staff Selection screen available from the Action button. To report on all employees, leave the field blank.
ProductThis field is used to indicate the product or products to be included in this report. One, multiple, or All products may be selected. To report on a single product enter a specific product code at this field. To create a specific list of products for this report, use the Multiple Product Selection screen available from the Action button. To report on All Products, leave this field blank.
VendorThis field is used to indicate the vendor or vendors to be included in this report. One, multiple, or all vendors may be selected. To report on a single vendor, enter the vendor code in this field. To create a specific list of vendors for this report, use the Multiple Vendor Selection screen available from the Action button. To report on all vendors, leave the field blank.
Problem CodeThis field is used to indicate the problem code or problem codes to be included in this report. One, multiple, or all problem codes may be selected. To report on a single problem code, enter the problem code or click the Search button to select from the list. To create a specific list of problem codes for this report, use the Multiple Problem Selection screen available from the Action button. To report on all problem codes, leave the field blank.
Earliest Last Reinstated DateTo base the report on a specified date range, enter the starting date in this field. If the field is left blank, the system will use the earliest date.
Latest Last Reinstated DateTo base the report on a specified date range, enter the ending date in this field. If the field is left blank, the system will use the latest date.
Primary SortThis field indicates the item by which the report data will be sorted first. Select the primary sort criteria from the drop-down list at this field.
Secondary Sort, Tertiary SortThese fields indicate the items by which the report data will be sorted second/third. Select the secondary/tertiary sort criteria from the drop-down list at this field. If no secondary/tertiary sort is desired, leave the field blank or choose None Selected.
Send Output toThe output destination of the report displays. To change the output destination, click on the Actions button and select Output Settings.
Export PathIf you select either the Personal Report Viewer (PRV (Personal Report Viewer) A STORIS printer output option that allows you to customize report results, for example to rearrange data columns.), Excel Export, or ASCII Export, this field displays the pre-set computer drive and folder location to which the system exports the report data. You cannot edit the export path using this process.
Once the run-time options have been selected, choose Run to produce the report.