Schedule Delivery Date Calls
Access
Use this routine to create a queue of iCall jobs for scheduled order delivery
notifications. Use this option if you do not use delivery manifests in
your delivery scheduling process. This process creates iCall
jobs for all orders for which an iCall job has not yet been assigned,
provided the order
If your system is setup to allow calls for both manifested orders and
scheduled orders (via the Delivery Call Type Allowed field in the iCall
Voice Processing Control Settings), the program assigns all orders
on manifest to the Schedule
Completed Order Calls routine. Otherwise, the program selects
these for calling. If your system is setup this way, you can call
customers called several days in advance using the scheduled order date
notification, and then call as a reminder on the day before delivery using
the manifested order notification.
You can set up scheduled order date jobs several days in advance of
the delivery and you can use the Allow Subsequent Day Scheduled Calls
field in the iCall Voice Processing Control Settings to repeat the calls
each day until the day before delivery or until the customer is reached.
Once a customer has been notified, iCall sets a flag in the order
so the program does not call again.
iCall Server NameIf using multiple
iCall servers, enter the name of the iCall
server for which you want to schedule automatic calls. If not using
multiple iCall servers, this field is inactive.
If using multiple iCall servers, when you click on the Arrow, a list of
existing iCall servers appears from which you can choose.
When To
Schedule Calls
DateEnter the date on which to
schedule automatic calls. If you click on the Calendar
Icon, a calendar appears from which you can select a date.
TimeEnter the time of day on
which you want automatic calls to occur. Enter the time in 24-hour military
time format (that is, HH:MM). For example, to run the process at 3:00
P.M., enter 15:00 in this field.
Select Orders
RegionEnter one or more regions
for which to schedule calls. If you click on the Arrow, a list of
regions appears from which you
can choose. If you click on the Action button, the Multiple Region
Selection window appears, which you can also use to select one or more
regions. This field is active only if Regional
Processing is active on your system.
LocationEnter one or more locations
for which to schedule calls. If you click on the Arrow, a list of
locations appears from which you can choose. If you click on the
Action button, the Multiple Location Selection window appears, which you
can also use to select one or more locations.
Route CodeEnter
the route code
for which to schedule calls. If you click on the Action button, a list
of route codes appears from which you can choose.
Start Delivery DateEnter
the start date in the range of scheduled delivery dates for which you
want to schedule calls. If you click on the Calendar
Icon, a calendar appears from which you can select a date. If you leave this field blank,
you select the earliest date for which a scheduled order exists.
End Delivery DateEnter the end date in the range
of scheduled delivery dates for which you want to schedule calls.
If you click on the Calendar
Icon, a calendar appears from which you can select a date. If you leave this field blank,
you select the latest date for which a completed order exists.
Order NumberEnter
the number of the order for which to schedule calls. Use this field
when you want to schedule a call for a single order only. Otherwise,
leave the field blank.
Customer NumberEnter the number of the customer
for whom to schedule calls. If you leave this field blank, you select
all customers.