Collections Processing Control Settings

Access

Use this routine to specify your preferences for assigning customers to Collections.

Assigning Customers to Collections

You can assign customers to Collections automatically or manually.

Automatic Collections Assignment  

To set up your system for Automatic Collections Assignment, use the following routines:

• Collections Processing Control Settings

• Collector Settings

Once you enter your preferences in these routines, the system then automatically assigns customers (or reassigns customers whose criteria changes) whenever...  

• the customer cycles,

• a payment causes a customer's collections criteria to change.

You can choose to assign customers to Collections in any or all of the following ways.  

• alphabetically via the customer's last name

• days overdue

• amount overdue

If you use more than one method, the system uses the above hierarchy to assign Collections, applying the first found.

Manual Collections Assignment  

In addition to automatic assignment, you can manually assign customers to Collections using either of the following routines:

• Mass Collector Reassignment routine

• Collector Review - Customer Update Screen

 Changing the parameters on this screen does not automatically reassign customer collections assignments. To apply the changes, you must run the Mass Collector Reassignment routine.

Installment Contracts

When an installment transaction brings the customer's account current balance due to 0.00, such as when processing a payment deferment or contract re-write, the customer is not re-evaluated for collections. The customer is not automatically reassigned to a new collector and is not removed from collections.

Collection Assignments

Alphabetical

Minimum DaysEnter the number of days (if any) past their due date you want to allow customers to have an open balance due before the system attempts to assign them to a collector.   For customers whose past-due days exceeds this value, the system assigns them to Collections.  If you leave this field blank, the system does not assign customers to Collections based on past-due days.

Minimum AmountSpecify the minimum balance (if any) you allow for a customer, above which the customer qualifies for Collections assignment. For customers whose past due balance equals or exceeds this value, the system assigns them to Collections.  If you leave this field blank, the system does not assign customers to Collections based on a minimum balance due.

DistrictTo include districts as criteria in Collections assignment, check the box at this field. Otherwise, leave the box blank. If you check the box at this field, the system assigns customers to Collections based on the district in which their assigned store resides.  The Store Assignment field in the Advanced Customer Settings indicates a customer's store assignment.

This field is active only if Regional Processing is active on your system.  In addition, this field is active only if the Location field below is inactive (that is, you cannot use district and location simultaneously).

LocationTo include locations as criteria in collection assignment, check the box at this field. Otherwise, leave the box blank. If you check the box at this field, the system assigns customers to Collections based on their assigned store.  The Store Assignment field in the Advanced Customer Settings indicates a customer's store assignment.

This field is active only if the District field above is inactive (that is, you cannot use district and location simultaneously).

Collection Letters

Automatic ReassignmentTo automatically re-assign customers as their Collections criteria changes, check the box at this field.  If you leave this field blank, users must manually reassign customers to Collections.

Remove When CurrentTo automatically remove customers from Collections when their account no longer fits the assignment criteria, check the box at this field.  If you leave this field blank, users must manually remove customers from Collections.

Default Collections ManagerSpecify your default collector.  The system assigns this collector when it cannot determine a collector when assigning customers to Collections (for example, the customer does not match any Collections criteria and a default collections manager is not defined for the store location to which the customer is assigned).  

Evaluate During(LOCKED - STORIS access ONLY!) This setting is used to determine if customers are assigned to collections during Cycle Processing or End of Day Processing.  

If this box is checked, customers are assigned to collections during Cycle Processing.  

If this box is unchecked, customers are assigned to collections during End of Day processing.
 

Number of PhantomsIf End of Day Processing is selected in the Evaluate During setting, this field becomes active and mandatory.  It can accept numeric values from 2 to 9.  It determines how many times the phantom is run during end of day processing.