Accounts Receivables FAQs

This topic contains a list of questions frequently asked by STORIS users about Accounts Receivables. If you click on a question, the answer appears. Please note that more than one solution may exist for a given situation. Read the answers completely to determine which method best suits your company's needs.

The Number of Ledger Entries field on the General tab of your Accounts Receivable Control Settings determines the maximum number of ledger lines you see in the grid on the Details tab of View a Customer's Receivables Activity. You can change the control settings field to a number from 1-999.

STORIS can automatically write off open Accounts Receivable transactions during the Generate Daily Reports (End-of-Day) process. Use the Auto Adjust Amount field in Accounts Receivable Control Settings to specify the maximum open account balance the system can write off (by posting offsetting amounts) for customers. You might use this feature to write off small underpayments or overpayments (often pennies) that are the result of sales tax rounding during the completion of line items. For example, if you enter 1.00 in the Auto Adjust Amount field, the system writes off all open A/R account balances (debit or credit) of 1.00 or less.

The system posts an offsetting amount to each of the customer's open accounts receivable transactions, bringing the balance of each of their open items, and ultimately their overall open item balance, to zero.

The system posts the adjustment amounts to the General Ledger via a posting to the Accounts Receivable account and the offsetting posting to the A/R Adjustments account.

Use the Report Cash Drawer Balancing Totals routine.

Use the Apply NSF and Correct Misapplied Payments routine to remove (reverse) the payment amount from the customer's account. Once you have reversed the payment, the routine automatically accesses the Enter a Customer Payment routine, where you apply the payment to the other customer's account.

Use the Reassign a Customer's Store Location routine.

First, you use the Apply NSF and Correct Misapplied Payments routine to reverse the original (incorrect) payment. Next, use the Enter a Sales Order routine to apply the correct payment to the customer's order.