View an Existing Service Order

(Service Order Inquiry)

Access

Use this inquiry to view service order detail for specific service order documents. The information shown in this inquiry is identical to the original order entry screens. However, orders may not be modified using this process.

The output of this inquiry may be affected by Regional Processing restrictions. That is, you can inquire only about customers and locations to which you have access.

If the Automated & Manual POS Numbers field on the Miscellaneous page in Warehouse/Store Location Settings is blank and you enter a completed or voided order number at the Service Order Number prompt in the Enter a Service Order process, you have the option of viewing the order in read-only mode. Once you indicate the order number, a message appears stating that the order exists and asks if you want to view it in inquiry mode. You can answer Yes to view the read-only version of the order or you can answer No to reenter the number.

Service Order NumberEnter the reference number of the service order document to view. To facilitate the search for a particular document, the following searches are available from this field : View a Customer's Historical Transactions, View a Customer's Open Transactions, and Search for a Sales Order by a Specific Product.

Once the order number has been selected, the document information displays in the same format as the original service order entry screens. Click here for detail on the screens and fields shown.