A customer statement is a summary of a customer's accounts receivable. It shows
all current activity,
beginning and ending balances for the month,
deposits,
aged accounts receivable, and
the date on which payment is due.
To print a customer statement, you must first "cycle" the customer. The End-of-Day cycle process generates customer information the system uses in statement printing. Customers cycle based on their monthly due day. STORIS allows you to restrict the days on which your customers cycle to selected days, for example a single day of the month or the first and the fifteenth of the month.
To determine which customers are due to cycle, the End-of-Day (EOD) process adds the quantity in the Due Day field in the Advanced Customer Settings to the Number of Grace Days field in the Account Statement Cycling Control Settings. If the sum is equal to or greater than the day of the month, the system "cycles" the customer. The system cycles each customer a maximum of once a month.
When you create a new customer, you must specify a due day. The system attempts to default a due day into the Due Day field using the following hierarchy:
Warehouse/Store Location Settings - The system determines the customer's A/R location via the Store Assignment field in the Customer Settings. For the specified location, if the Due Day field on the General tab in the Warehouse/Store Location Settings contains a value, that value defaults into the customer record and you cannot edit it. However, if you change the customer's store assignment and a due date exists for the new location, the customer's due date updates accordingly. If a due date does not exist for the new location, the customer retains their current due date.
Account Statement Cycling Control Settings - If no due date exists for the customer's A/R location, the system references this file to determine your statement cycling preferences.
Thus, you can establish customer due days either by location or globally via the Account Statement Cycling Control Settings. Due days set by location override due days set globally. Depending on your system setup, you can enter customer due days manually or you can direct the system to default a due day. In most scenarios, you can override the default.
A customer cycle period must be at least 30 days. If you assign a customer to a store whose next cycle date falls in less than 30 days, the system pushes the customer to the next cycle date. In this situation, the customer's finance charges calculate based on a long cycle (for example, 45 days rather than 30 days). Such customers do not accrue finance charges until their “long cycle” date, but they do calculate based on the longer cycle.
You can set up any of the following as customer due days:
all days of the month
one day of the month
a group of up to four selected days
a selected day of the month associated with a specific location
Following the End-of-Day cycling, you can print Regular and/or Hold Statements on demand using the Print a Customer Statement routine. Once you print statements, the system moves the information to the Statement History File and the Reprint option becomes available. If you do not print statements, the system moves the un-printed statement information to the history file during the next customer cycle process.
To assign a Hold status to a customer's statement so that the End of Day process does not include the customer in the customer statement list, use the Hold Customer's Statement field in the Advanced Customer Settings.
The Account Statement Cycling Control Settings contains switches for the many options available in printing statements, for example:
remit-to address,
generate zero-balance statements,
statement print messages,
print sequence,
history retention, and
hold statements, etc.
Use the Print a Customer As-Of Statement to print “as of today” customer A/R statements. These statements detail customers’ buying and payment history as of the current date. Selection for statement printing includes store location and customer account number.
A layaway statement is a statement for a customer who has placed an order on layaway and has an amount due on the order. The statement shows the
original amount of the purchase,
layaway payments (deposits) received,
net balance due,
layaway payment due, and
payment due date.
Use the Print a Customer's Layaway Statement program to print statements for orders placed on layaway. Depending on the locations listed for the user in the User file, restrictions may apply as to which stores are available to the user when running these statements.