Update Approved Customer Refunds

(Customer Refund Maintenance)

Access

Use this routine to display open or closed Refund AP bills and change (if necessary) the location of the refund.  Note that you can edit only invalid records. You can view, but not edit, open or closed records.  This routine is active only if using Third-Party Accounting.

Deleting Refund AP Bills

To delete a refund, click on the Delete button. If the refund has not been transmitted to a third-party accounting package, the system deletes the refund on the STORIS side. If the refund has been transmitted to a third-party accounting package, the system responds in one of the following ways, depending on the third-party accounting package your system is using.

• STORIS Accounting - STORIS deletes the refund on both the STORIS and the STORIS Accounting sides.

• QuickBooks® - A message appears indicating that the refund still exists in QuickBooks. Go to the QuickBooks program and delete the refund. Then return to STORIS and run the Transfer Third-Party Accounting Information routine. The system deletes the refund from STORIS.

• Generic Interface - STORIS deletes the refund on the STORIS side but relies on you to delete the refund on the Generic Interface side.

Important: If you do not manually delete the refund on the Generic Interface side, the two sides may become out-of-sync and cause significant problems.

STORIS includes the following security settings you can use to block your users from deleting transmitted AP Bills (including customer refunds):  

• Third-Party Accounting Control Settings - on the Generic tab.

• Delete payable bills after third party accounting transmission field located in Create a User/Group Actions - Payables Security settings.

Mode/StatusThe mode and/or status of the current process appears in the upper-right of the screen. Status indicates the condition of the AP bill - open, invalid, or closed. Mode indicates the current function of the routine - Inquiry or Maintenance.

Refund Number

Transaction TypeThe transaction type appears. You cannot edit this field.

CustomerThe customer name and number appear. You cannot edit this field.

Document ReferenceThe document reference number appears. This number is drawn from the credit memo that generated this refund. You cannot edit this field.

Warehouse LocationThe default warehouse location for this refund appears.

AmountThe amount of the refund appears. You cannot edit this field.

AccountThe account number for this refund appears.

MessageIf an error occurred causing the system to reject the customer refund, an error message appears describing the problem. Otherwise, this field is blank.