View a Technician's Open Service Orders

(Open Service Order By Technician)

Access

Tabs: Details, General

Use this inquiry screen to view all open service orders for a specific service coordinator.  

The output of this inquiry may be affected by Regional Processing restrictions. That is, you can inquire only about customers and locations to which you have access.

TechnicianEnter the User ID of the technician whose open service orders you want to view. You can click the Search button to select a technician code from the list. Once a technician has been selected, the staff name and extension number displays.

Details

General

The following fields of information display, from the Create a User (Staff File ) record , on the General screen for the selected coordinator:

• User ID,

• User Name,

• Phone Extension,

• Type,

• Email Address,

• Customer Service Flag (service employee?),

• Service Location, and

• Auto Assign (service orders - Y or N).