RegionCustomer > Customer Service > Service Views and Reports > Service Reports > Report Service Chargebacks to Manufacturer
This report provides a listing of vendors' responsibility for charges, sorted by vendor and product. The report includes closed service orders only. Once the run-time options have been selected, choose Run to produce the report.
Use this field to select the region for the report. Select a single region or use the extra Action button to choose multiple regions. If a region(s) is selected, the Service Location field is inactive.
Service LocationThis field is used to indicate
the service location or locations to be included in this report. One,
multiple, or all service locations may be selected. To report on a single
service location, select a specific location code from the drop-down list
of valid warehouse locations. To create a specific list of service locations
for this report, use the Multiple Location
Selection screen, which is available via the Action
button. To report on All service locations, leave this field blank.
VendorThis field
is used to indicate the vendor or vendors to be included in this report.
One, multiple, or all vendors may be selected. To report on a single vendor,
enter the vendor code in this field. To create a specific list of vendors
for this report, use the Multiple Vendor
Selection screen available from the Action
button. To report on all vendors, leave the field blank.
Select a responsibility type. You have the following options:
Factory Warranty - include products covered by factory warranties.
Extended Warranty - include products covered by extended warranties.
Other - include third party vendors responsible for the charges.
Select a reimbursement method. You have the following options:
Debit Payable - include charges for which debit payables credits were generated.
Vendor Receivable - include charges for which vendor receivables were updated.
Report Only - include charges for which neither payables nor receivables were posted.
To specify the method by which to handle reimbursement of part
charges that are the responsibility of a third party, use the Vendor
Chargeback Method field of the Service
Control Settings file and/or the Chargeback Method field of the
Vendor record.
Indicate the type of service lines you want to include on the report. You have the following options:
Service - include service lines on the report.
Parts - include parts lines on the report.
Labor - include labor lines on the report.
Charges - include charges lines on the report.
Print Problem Text - include problem text on the report.
Print Detail - include detail lines on the report.
Vendor Page Break - insert a page break after each vendor. This box is active only if you select Vendor at the Primary Sort field.
Date CodeClick on the Arrow button
to view a list of date
codes, then select the code that best indicates the time period on
which to base your report.
Start DateIf you
select CUS at the Date Code field, you activate this field. Use
this field to specify the start date of the custom date range for which
you want to run this report. If you click on the Calendar
Icon, you can select a date from the calendar that appears.
If you select another date
code instead of CUS, this field fills in based on that selection and
you cannot edit this field.
End DateIf you
select CUS at the Date Code field, you activate this field. Use
this field to specify the end date of the custom date range for which
you want to run this report. If you click on the Calendar
Icon, you can select a date from the calendar that appears.
If you select another date
code instead of CUS, this field fills in based on that selection and
you cannot edit this field.
Specify your primary sort option. If you click on the Arrow, the following options appear:
Vendor
Responsible Party
Order Number
If you select Vendor as your primary sort option, you can insert a
page break after each vendor in the report if you check the Vendor
Page Break box at the Line Types to Include Field.
Use these fields to specify your secondary and tertiary sort options, if desired. If you click on the arrow, the following options appear:
None Selected
Vendor
Responsible Party
Order Number
If you have already selected one of the above options at a previous
field, that option does not appear on the list at these fields.
Send Output toThe output
destination of the report displays. To change the output destination,
click on the Actions button and select Output
Settings.
Export PathIf you
select either the Personal
Report Viewer (PRV (Personal Report Viewer) A STORIS printer output option that allows you to customize report results, for example to rearrange data columns.), Excel Export,
or ASCII Export, this field displays the pre-set computer drive and folder
location to which the system exports the report data. You cannot edit
the export path using this process.
