Report Incomplete Calls

Access

Use this routine to create a list of customers who were not contacted by iCall.  The report looks at current jobs only, so we suggest you run it before you run the Generate Daily Reports routine.  You can then use this report to manually contact customers, for example if delivery is the next day.  

Customers appear on the report if you exceed the number at the Customer Call Attempts Before Quitting field in the iCall Voice Processing Control Settings or the call attempt failed.  The report includes the following information:

• customer ID, name, and number

• order number

• type of call

• time of last attempt

• reason for failure

In addition, survey calls display the survey question numbers and route code, and delivery notification types include order delivery dates.  If the delivery date is not the following day, the system sets up a new job for scheduled order date calls, provided the Allow Subsequent Day Scheduled Calls field is checked on the Settings tab in the iCall Voice Processing Control Settings.  Otherwise, incomplete ‘manifest’ calls carry over to the next day. Once the run-time options have been selected, choose Run to produce the report.

DistrictEnter the district on which you want to report.

LocationEnter one or more locations on which to report. If you click on the Arrow, a list of locations appears from which you can choose.  If you click on the Action button, the Multiple Location Selection Window appears which you can use to select one or more locations.

Call Type

Send Output toThe output destination of the report displays.  To change the output destination, click on the Actions button and select Output Settings.

Export PathIf you select either the Personal Report Viewer (PRV (Personal Report Viewer) A STORIS printer output option that allows you to customize report results, for example to rearrange data columns.), Excel Export, or ASCII Export, this field displays the pre-set computer drive and folder location to which the system exports the report data. You cannot edit the export path using this process.