Report External Credit Card Transactions

Access

If using the Online Credit Card Processing feature, use this routine to produce a list of externally processed credit and debit card transactions. You can use this list to reconcile the transactions against a report produced by your external credit card processing company.  This report provides balancing information so you can confirm that STORIS is in agreement with your external credit card processing company in terms of the number of transactions and the monies received or expended.

The report sorts by location, transaction date, and transaction time. For each specified location, the report lists

• Incomplete Transactions - in the Final Disposition column, "Incomplete" indicates the transaction has not been through the update process to attempt to resolve the transaction; "Failed" indicates the transaction did go through the resolution process but STORIS encountered an error and could not update the files.  

• Incomplete but Resolved Transactions -  the transaction was originally Incomplete but completed successfully later.  Resolved transactions sort by Voided, then Refunded, then Posted.

• Completed Transactions - the transaction completed through normal processing.

Once you select your run-time options, choose Run to produce the report.

 All of the above sections sort by and break on the Final Disposition column. When processing with Shift4, if they return an error that displays in the Response column, this is an indicator that there could potentially be an issue with the customer's transaction. The person who handles credit card balancing needs to verify the transaction on Shift4's website. (Dollars on the Net)

Once you identify the incomplete transactions, you can use the Resolve Abandoned External Card Transactions to reconcile the transactions.

Date CodeClick on the Arrow button to view a list of date codes, then select the code that best indicates the time period on which to base your report.  

Starting DateIf you select CUS at the Date Code field, you activate this field.  Use this field to specify the start date of the custom date range for which you want to run this report. If you click on the Calendar Icon, you can select a date from the calendar that appears.

If you select another date code instead of CUS, this field fills in based on that selection and you cannot edit this field.

Ending DateIf you select CUS at the Date Code field, you activate this field.  Use this field to specify the end date of the custom date range for which you want to run this report. If you click on the Calendar Icon, you can select a date from the calendar that appears.

If you select another date code instead of CUS, this field fills in based on that selection and you cannot edit this field.

Store LocationUse this field to indicate the store location or locations to be included in this report. Enter a specific location code, or click the Action button to access the Multiple Location Selection Window, where you can select one or more locations for this report.  

Pin Pad Identifier

Send Output toThe output destination of the report displays.  To change the output destination, click on the Actions button and select Output Settings.

Export PathIf you select either the Personal Report Viewer ( PRV (Personal Report Viewer) A STORIS printer output option that allows you to customize report results, for example to rearrange data columns.), Excel Export, or ASCII Export, this field displays the pre-set computer drive and folder location to which the system exports the report data. You cannot edit the export path using this process.