Collections Processing Overview

The following routines affect the A/R Collections Processing module:

 To process Collections, you can use either STORIS' A/R Collections Processing module or use a third-party process.  For third-party processes, STORIS provides a plug-in point via which you can bypass the Collections Processing module and use another process.  This Help topic assumes you are using the A/R Collections Processing module.

A/R Collections Processing consists of three primary flows:

Evaluation for Collections

The Collections module evaluates customer accounts against your Collections Processing Control settings.  For customers whose account fits the defined Collections criteria and who are not currently assigned to a collector, the system assigns a collector based on the settings in the Collector file.  For customers whose account does not fit the defined Collections criteria and who are not currently assigned to a collector, the account either remains assigned to the current collector or the system removes it based on your Collections settings.

Assignment to Collections

If the customer account belongs in Collections but the customer is not currently assigned to a collector, or if the customer is assigned to a collector and your system is set to auto-reassign accounts, the system may assign a new collector.  The system determines the collector based on the status of the customer’s account and your company's collections criteria (for example, past due days, past due dollars, customer name, store, etc).  If the customer account is currently assigned to a collector but fits the criteria for a different collector, the system removes the account from the current collector and assigns the customer account to the new collector.

Installment Contracts

When an installment transaction brings the customer's account current balance due to 0.00, such as when processing a payment deferment or contract re-write, the customer is not re-evaluated for collections. The customer is not automatically reassigned to a new collector and is not removed from collections.

Collector Review

Collectors use the Collector Review Process to

Once the collector selects an account to review, the Collector Review - Customer Update Screen appears.  The collector then selects an action to perform on the account, for example

The appropriate updates occur and the collector has the option to perform further action on the account or to select another account to process.

Data Exports

You can use the Report Builder to export collections data out of the STORIS database, for example to use in a third-party collections processing system.  You can create printed reports as well as files in Excel® or ASCII format.   The following dictionaries are available:

Total balance (long + short term)

Co-signer Occupation

Long Term Balance

Co-signer Employer

Current Due

Collector

Past Due 30 Days

Date Assigned to Collections

Past Due 60 Days

Last Collection Activity Date

Past Due 90 Days

Promise-to-Pay Date

Past Due 120 Days

Promise-to-Pay Amount

Total Past Due

Contact Date

Joint Account Holder

Contact Time

Co-Applicant Name

Letter

Co-Applicant Employer

Last Payment Date

Co-signer

Last Payment Amount

Co-signer Address 1

Last Invoice Date

Co-signer Address 2

Last Invoice Amount