Resubmit Settlement Errors

Access

Use this routine to correct finance settlement errors. Communication failures or incorrectly transmitted data can cause a finance provider to reject a settlement batch. Different providers require different courses of action to ultimately fund the transactions. Use this routine to identify the items on a rejected settlement batch that must be re-submitted, as well as the items that have been successfully funded.

You use this routine to review entire batches. For a specific detail transaction that may have been rejected by the provider, re-submit the item via the Maintain Financed Balances (Manual Posting Entry) routine.  

When you open the routine, a message appears reminding you to contact the appropriate provider to determine the appropriate action to take for each item in the rejected settlement batch. If you have this information ready, click on Yes to open the routine. If not, click No and contact your provider to obtain the necessary information.

As a precaution against users reviewing records that did not fail, the routine first scans all records to determine which records failed. If no failed records are found, an error message appears and the system exits the program.

To access this routine, you must be granted access via the Review and resubmit failed finance settlement batches fields in the Create a User (Staff File ) and Create a User Group (Staff Type) files. The setting in the Staff File overrides the setting in the Staff Type File.

This process is available only for customers utilizing one of the online financing interfaces (for example, Citi Financial, Wells Fargo, GE Capital, and American General.

Finance ProviderEnter the provider whose settlement errors you want to review. If you click on the arrow, you can choose a provider from the list that appears.

Merchant Number Enter the merchant number. If you click on the arrow, you can choose from a list of merchant numbers defined for the selected provider that contain batch errors. If only one merchant has errors, the system uses that merchant as the default and inactivates the field . This field is required for all providers who settle via the TCP (transmission control protocol) A protocol enabling two hosts to establish a connection and exchange streams of data./Manual methods.  It is inactive for FTP (file transfer protocol) The protocol for exchanging files over the Internet. providers.  

Batch Number Enter a batch number associated with the selected provider and merchant (if applicable). This field is inactive until you specify a provider and merchant number (if applicable).  If you click on the arrow, you can choose from a list of batch numbers with errors in ascending order.  If only one batch has errors, the system uses that batch as the default and inactivates the field.

Order NumberThe number of the item in the grid you selected (that is, double-clicked on) appears. You cannot edit this field.

Action

For providers using the FTP (file transfer protocol) The protocol for exchanging files over the Internet. method for settlement, confirmation of funded items occurs as a second process in a different routine. Thus, Resubmit is the only action allowed for these items.