Schedule Survey Calls

Access

Use this routine to create a queue of iCall jobs for delivery satisfaction surveys to all customers who have had orders delivered.  The calls prompt customers for answers to questions you specify in the Survey Question Settings.  

The call customers with completed and delivered orders for which a call has not already been made.  If you remove an order from a manifest or change the scheduled date, you cancel all calls for that order.  If the job has a status indicating that the customer has already been called, a message displays indicating the notification was completed.

iCall Server NameIf using multiple iCall servers, select the name of the iCall STORIS' automated customer contact feature. Use this feature to translate order statuses and delivery scheduling updates into automated telephone messages to your customers.. server for which you want to schedule automatic calls. If not using multiple iCall servers, this field is inactive.

When To Schedule Calls

DateEnter the date on which to schedule automatic calls. If you click on the Calendar Icon, a calendar appears from which you can select a date.

TimeEnter the time of day on which you want automatic calls to occur. Enter the time in 24-hour military time format (that is, HH:MM). For example, to run the process at 3:00 P.M., enter 15:00 in this field.

Select Orders

RegionEnter one or more regions for which to schedule calls.  If you click on the Arrow, a list of regions appears from which you can choose.  If you click on the Action button, the Multiple Region Selection window appears, which you can also use to select one or more regions. This field is active only if Regional Processing is active on your system.

LocationEnter one or more locations for which to schedule calls.  If you click on the Arrow, a list of locations appears from which you can choose.  If you click on the Action button, the Multiple Location Selection window appears, which you can also use to select one or more locations.

Route CodeEnter the route code for which to schedule calls. If you click on the Action button, a list of route codes appears from which you can choose.

Delivery DateEnter the scheduled delivery date of the orders for which to schedule calls. If you click on the Calendar Icon, a calendar appears from which you can select a date.  If you leave this field blank, you select the earliest date for which a scheduled order exists.