eSTORIS FAQs

A credit hold status of I1 for an order placed via eSTORIS indicates that the deposit payment has not been authorized. You can use the Process Web Payments routine to authorize the pending deposit. Once the payment has been authorized, the order is removed from I1 credit hold and you can process the order.

Certain setup steps need to be taken in order for a product to be viewed and purchased on your eSTORIS website. The eSTORIS Setup topic explains eSTORIS settings within STORIS.

Click here to view the eSTORIS Troubleshooting Guide, which you can use to troubleshoot issues in eSTORIS, as well as view "How To" tips for specific tasks in eSTORIS.

The various methods of electronic communication (for example, e-mail or text messaging) are powerful vehicles STORIS can exploit, for example for marketing or customer-service purposes. STORIS can generate customer lists based on e-mail address, cell-phone number, street address, telephone number, etc. Then, you can use your preferred method of e-communication to contact those customers on the lists.