Resolve Abandoned External Card Transactions

Access

This routine  

• identifies all external credit or debit card transactions that are not marked as completed and

• attempts to reverse those transactions with the external card processing company.  

If the program cannot take the appropriate action or the action fails, the process attempts to adjust the STORIS accounting files for the specified transaction.  If that adjustment fails, a note appears on the Report External Credit Card Transactions and resolution requires human intervention.

 To stop this process and return to the menu, click on the X button at the top of the form.

You can run this program manually or you can set it to run automatically at a specified time.

When you run this process, abandoned transactions are resolved for all locations regardless of the location where this process is run.

For abandoned credit card transactions, this program first attempts to void the transaction.  Failing that, it attempts to provide a refund.  If that doesn't work, the program performs financial updates in STORIS to properly credit a customer's account.  In the case of abandoned debit card transactions, the program performs financial updates in STORIS immediately.  

To resolve incomplete transactions, the system takes the following steps:

• If the transaction type is a purchase and the card used is not a debit card, the system voids the transaction.

• If the void attempt is not successful, the system attempts a refund transaction.  Note that refunds are distinct from irefunds, and you cannot make irefunds using this process.

• If the refund attempt is not successful, the system makes the appropriate financial updates.  

• If the card type used for the transaction is a debit card, the system makes the appropriate financial updates.

• If the transaction type is a refund or an irefund (independent refund) A credit card refund transaction made independently of an existing completed order., the system makes the appropriate financial updates.

Cash Balancing

When creating cash balancing data for resolved transactions, the following occurs:

• Tender Retail - Cash drawer is retrieved via the pin pad ID of the original transaction.

Financial Updates

If the program cannot void or reverse an external card transaction, STORIS makes the financial updates for the abandoned charge.  For STORIS financial transactions that do not complete normally, the following updates occur:

• Post a debit (or credit, depending on the external transaction type) to the customer’s Open Item Receivables balance.

• update the Customer Comments file.

• Update the General Ledger:

o Debit transactions

Debit – Credit Card GLA defined in the Payment Type record.  If missing use the Credit Card GLA defined in the BANK record.

Credit – Accounts Receivable GLA defined in the General Ledger Assigned Account Settings.

o Credit transactions

Debit – Accounts Receivable GLA defined in the General Ledger As-signed Account Settings screen

Credit - Credit Card GLA defined in the Payment Type record.  If missing use the Credit Card GLA defined in the BANK record.

Start TimeEnter the time of day, in standard STORIS format (HH:MM), at which you want to run the report.  If you leave this field blank, the process begins immediately when you click on Save or abandons when you click on Exit.

Log Off When FinishedTo log off STORIS when the process finishes, check the box at this field.  To return to the menu when the process completes, leave the box blank.