View an Open Customer's Own Goods Order

(COG Inquiry)

Access

Use this inquiry to view COG (customer's own goods) A feature of the Customer Service module via which you can identify an item on a service transaction as customer goods, for example the repair of a customer-owned item. document details for specific COG documents.  Select the COG number of the document you want to view.  The information shown in this inquiry is identical to the Maintain a Customer's Own Goods Order (COG Maintenance) screens. However, you cannot modify COG orders using this process.

You can generate COG documents only for in-shop service orders, and you can create new COG documents only if you access this routine via the Actions button on the Scheduling tab in the Enter a Service Order routine.

This routine may be affected by Regional Processing restrictions. That is, you may not have access to all customers and locations.

COG NumberIf creating a new COG (customer's own goods) A feature of the Customer Service module via which you can identify an item on a service transaction as customer goods, for example the repair of a customer-owned item. document, press the Enter or Tab When a routine is too large to fit on one screen, it is separated into one or more tabs, so called because they resemble the tabs on filing folders. key at this field. The system assigns the next transaction number via the Next Transaction Number field in Point of Sale Control Settings (Sales Order ACF), as the COG document number. If accessing an existing COG document, enter the number in this field. You can click the Search button to the right of this field to use the COG Lookup screen to locate an existing COG document.

Service OrderIf creating a new COG document, enter the service order number to which this COG will be linked. You may click the Search button at this field to use the Open Service Order by Customer Inquiry to locate a service order number. If an existing COG Number was entered, the service order number automatically displays.

If creating a new COG document, after you indicate the service order number, the Item Selection for COG screen displays. Select the merchandise you want to schedule for movement with this COG entry.  

CustomerThe customer code and name from the service order appear.

Move FromThe current location from which the piece is being moved displays. Depending on the type of service, this may be the customer or a warehouse/store location.

Move to

If accessing an existing COG document, the Move To fields are not available for change.

CustomerIf selected, this field indicates that the item is being returned to the customer following service.   

LocationIf selected, this field indicates that the merchandise is being moved a warehouse/store location, either from the customer or from another warehouse/store location.  

Location CodeIf Location is selected, this field is used to indicate the code of the warehouse/store where the merchandise is to be moved.

New Storage LocationIf a Location Code has been specified, this field is used to indicate the storage location within that store/warehouse location where the item will be stored when received.   

VendorIf the merchandise is to be moved to a third party vendor for repair, select this field.

Vendor CodeIf the Vendor field is selected, use this field to indicate the code of the third party vendor who is repairing this merchandise.   

Move DateEnter the date on which you want to move the merchandise.

Type

RouteIf you selected Delivery/Pickup at the Type field, use this field to enter the delivery/pickup route code.
   

TruckThe truck for the selected order appears. This field is active only if the order is not on a manifest and routing/mapping is active in the ship location of the COG.

Stop TimeEnter the time of day, in 24-hour military-time format (that is, HH:MM), at which you want to deliver the selected order. For example, to deliver at 4:00 P.M., enter 16:00 in this field. This field is optional.  

InstructionsUse this field to enter two lines of text to be printed on the COG document.

Print Extended InstructionsIf this field is selected, the extended instructions entered on the Scheduling tab of Service Order entry will print on the COG document. Click the Action button at this field to display these instructions.   

Print Delivery TicketSelect this field to print the Delivery/Customer Pickup ticket.

Release For CompletionTo release this COG document for completion, check the box.  This field is active only if the COG document has been printed and the Move Date is not a future date.

This option is available in “Final COG” mode to the Customer (merchandise is being returned to the customer following repair). Note that the completion of a final COG to the customer triggers the completion of the linked Service lines.

If you double-click on a line item in the grid and choose Select, you access the Enter Line Comments window, where you can enter or view line item comments.