View Open Service Orders for a Service Status

(Open Service Order By Line Status)

Access

Tab When a routine is too large to fit on one screen, it is separated into one or more tabs, so called because they resemble the tabs on filing folders.s:  Details, General

Use this inquiry screen to view all closed and open service orders for the selected status.

The output of this inquiry may be affected by Regional Processing restrictions. That is, you can inquire only about customers and locations to which you have access.

Service StatusEnter a service status code to view open service orders for that status. Click the Search button at this field to select a status code from the list. Once a status code has been selected, the description displays.

Details

Once the Service Status code has been indicated, the grid lists open service orders for that status. Displayed in the grid are the Order Number, Ord Date, Type, Coor (Coordinator), Tech (Technician), Customer, and Product for each open service order listed. For additional detail, you may double-click an order line in the grid to view a copy of the original order. (The format of this inquiry screen is the same as the order entry screen, but without the ability to change information shown.)

General

The following fields of information display from the Status Code Settings (Service Status) file on the General screen for the selected service status:

• Service Status ID

• Service Status Text