View Customer Signatures (Credit Cards)

Access

Use this routine to view, but not edit, an archive of credit card transactions. This screen is available only for non-EMV processing locations. You cannot edit archived data. To access this routine, you must have the Signature Capture feature installed on your PC and the feature must be active in

• the General System Control Settings,

• the Signature Capture Settings, and

• your log-on location.

Because this program is used to view but not edit previously captured signatures, you do not have to connect a signature tablet to your PC to run this routine.

Last 4 Digits on Credit CardEnter the last 4 digits of the credit card whose transactions you want to view. The system displays all transactions for credit cards whose last four numbers match the numbers you enter here.
 

CustomerAn entry at this field is optional; it is used to reduce the number of retrieved records to a manageable list.  Enter a customer number or click the Search button at this field to access the Search for a Customer screen from which you can select a customer.  

Credit Card Inquiry Screen

If you double-click on a grid item, the Credit Card Inquiry screen appears in which you can access detailed information about the selected transaction, including the customer signature (if any), and the following:

The Credit Card Inquiry Screen appears only if a customer signature exists for the selected transactions.  If no signature exists, you can use the Report Credit Card Transactions routine to view the transaction information.

*If your Credit Card Provider is PPI, the merchant ID number does not display on this screen.

Electronic Signatures

If an electronic signature was recorded at the time of a transaction, the signature displays on the Credit Card Inquiry screen when you double-click on the transaction in the grid. Otherwise, a description of the action taken at the time appears in the signature space (for example, Skipped, Cancelled, or Signature Not Available).

Printing

This routine generates graphical print files similar to PrintScreen images. In this way, you can print stored electronic signatures. When you click on Print in this routine, instead of bringing you to the familiar STORIS print function, the system brings you to the Windows® Print Window where you can choose your print destination from a list of printers installed on your local PC. To print to the default STORIS printer, you must install it on your PC.