If your telephone system supports call transferring, you can use iCall's Call Transferring feature to transfer customers to a specific department during an automated call. If Call Transferring is active, you can also activate the Operator Access feature, allowing customers to connect to an operator for assistance. If you do not use the Call Transferring feature, you can specify telephone numbers customers can call for further assistance. Finally, if none of these options satisfy the customer, you can specify a telephone number for iCall to speak at the end of the call, for example, the number for the receptionist. To activate these features, use the Extensions tab in the iCall Voice Processing Control Settings.
When iCall contacts a customer, it first delivers its message, for example about a pending delivery. Next, an audio menu asks customers if they want to hear the message again or end the call. However, if you have activated any of the End of Call features, iCall includes them in the audio menu and customers can get additional information if they desire.