End of Call Transfer

End of Call Extension Fields in the iCall Voice Processing Control Settings

• Near the end of each call iCall STORIS' automated customer contact feature. Use this feature to translate order statuses and delivery scheduling updates into automated telephone messages to your customers.. makes, an audio menu prompts customers to specify whether they want the system to repeat the message information or end the call.

• iCall can also offer customers the option of transferring to another phone extension. To set up iCall to do so, use the End of Call Extension fields.

• The End of Call Extension fields work in conjunction with the Allow Transferring? field.

• If you check the box at the Allow Transferring? field and enter an extension number into the End of Call Extension 1 field, you activate the Call Transferring feature.

• The system adds the item to the audio menu.

• Customers now have the option to transfer to the extension specified in the End of Call Extension 1 field.

• If you enter a number into the End of Call Extension 2 field as well, the system adds that item to the audio menu, too.