Survey Question Settings

Access

Use this routine to create survey questions you want to pose to customers via the Schedule Survey Calls routine in the iCall Voice Processing application.  

 For all calls except delivery survey calls, if the call is scheduled for on or after the scheduled delivery date of the order, the system places a comment into both the job record and the order comments saying that the call is ‘too late to call’.  The system cancels the job and takes no further action.

Survey IDEnter a name or code to identify this survey. If you click on the Actions button, a list of existing surveys appears from which you can choose.

ActiveTo activate this survey, check the box. Otherwise, leave the box blank.  iCall uses only active questions when surveying a customer.

TextEnter the text of the survey question.