Use this screen to specify your preference for sending iCall messages to customers indicating their back-ordered items have been received into inventory. This screen appears in the order-entry process if the following is true:
iCall Voice Processing is active on your system
multiple back-ordered items exist on the order
The Sales Order to Prompt for When to Create Backorder Calls field is active in the iCall Voice Processing Control Settings
The When to Create Backorder Calls field in the iCall Voice Processing Control Settings is not set to Manual Override.