The New COG Entry and Service Address Information options are offered by clicking the Actions button at the bottom of the Scheduling screen.
Use this option to create new COG documents.
The COG (Customer Owned Goods) program is used for scheduling the pickup/drop-off and re-delivery/pickup of products that cannot be repaired in the customer’s home.
This process may also be used with Stock Merchandise service orders to schedule the movement of merchandise.
During entry of the service order, use this process to schedule the movement of merchandise from the customer's home to the service location or from one warehouse/store location to another service location.
Once the repair is complete, this process is used to schedule the return of the merchandise - i.e. re-delivery of the item to the customer or movement of the item from the service location to another warehouse/store location.
Once the New COG Entry option is selected from the Actions menu , the Item Selection for COG window will display. Select the items that are to be moved and then click the OK button.
The Customer Service COG Entry screen will display. Click here for details on this screen.
Used to specify alternate Service Address information for In-Home and In-Shop service orders.
Once the Service Address Information option is selected from the Actions menu on the Scheduling tab , the Shipping Information window will display.
Use the Shipping Information window to makes screen where the address information for the location of the service may be changed.
When you change the ship-to address on an In-Shop Customer Service Order, the system updates all linked COG's (if any) to or from the customer with the new ship-to address.
For information on attaching external files to STORIS records, click here.
For information on viewing external files attached to STORIS records, click here.