iCall Job Record Maintenance Screen

• Double-click on a grid item in the Monitor Automated Voice Jobs routine.

The default priority for the call type associated with the selected call appears.  If the call is active, you can edit this field.  The system selects calls with a lower priority level first.  Thus, if two calls are scheduled for the same date and time, the system checks the priority when deciding which to call first.  

 To view and or edit your call priority default settings, use the Settings tab in the iCall Voice Processing Control Settings.

Closure comments (if any) appear for the selected item. You cannot edit this field.  

If you must close a call manually, for example if an order is canceled, you may want to enter closure comments to provide an explanation. To enter closure comments, click on the Actions button and select Close Call Manually from the menu that appears.  Enter your comments into the Text Entry screen, then click on Save to return to this screen.

• Complete Call Manually - use this option to close a call manually, for example if the associated order is canceled.

• Order Inquiry