Schedule Delivery Date Calls
Access
Use this routine to create a queue of iCall jobs for scheduled order delivery notifications. Use this option if you do not use delivery manifests in your delivery scheduling process. This process creates iCall jobs for all orders for which an iCall job has not yet been assigned, provided the order
If your system is setup to allow calls for both manifested orders and scheduled orders (via the Delivery Call Type Allowed field in the iCall Voice Processing Control Settings), the program assigns all orders on manifest to the Schedule Completed Order Calls routine. Otherwise, the program selects these for calling. If your system is setup this way, you can call customers called several days in advance using the scheduled order date notification, and then call as a reminder on the day before delivery using the manifested order notification.
You can set up scheduled order date jobs several days in advance of the delivery and you can use the Allow Subsequent Day Scheduled Calls field in the iCall Voice Processing Control Settings to repeat the calls each day until the day before delivery or until the customer is reached. Once a customer has been notified, iCall sets a flag in the order so the program does not call again.
iCall Server NameIf using multiple iCall servers, enter the name of the iCall server for which you want to schedule automatic calls. If not using multiple iCall servers, this field is inactive.
If using multiple iCall servers, when you click on the Arrow, a list of existing iCall servers appears from which you can choose.
When To Schedule Calls
DateEnter the date on which to schedule automatic calls. If you click on the Calendar Icon, a calendar appears from which you can select a date.
TimeEnter the time of day on which you want automatic calls to occur. Enter the time in 24-hour military time format (that is, HH:MM). For example, to run the process at 3:00 P.M., enter 15:00 in this field.
Select Orders
RegionEnter one or more regions for which to schedule calls. If you click on the Arrow, a list of regions appears from which you can choose. If you click on the Action button, the Multiple Region Selection window appears, which you can also use to select one or more regions. This field is active only if Regional Processing is active on your system.
LocationEnter one or more locations for which to schedule calls. If you click on the Arrow, a list of locations appears from which you can choose. If you click on the Action button, the Multiple Location Selection window appears, which you can also use to select one or more locations.
Route CodeEnter the route code for which to schedule calls. If you click on the Action button, a list of route codes appears from which you can choose.
Start Delivery DateEnter the start date in the range of scheduled delivery dates for which you want to schedule calls. If you click on the Calendar Icon, a calendar appears from which you can select a date. If you leave this field blank, you select the earliest date for which a scheduled order exists.
End Delivery DateEnter the end date in the range of scheduled delivery dates for which you want to schedule calls. If you click on the Calendar Icon, a calendar appears from which you can select a date. If you leave this field blank, you select the latest date for which a completed order exists.
Order NumberEnter the number of the order for which to schedule calls. Use this field when you want to schedule a call for a single order only. Otherwise, leave the field blank.
Customer NumberEnter the number of the customer for whom to schedule calls. If you leave this field blank, you select all customers.